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T-Mobile customers who were walking along phone The plans are about to be migrated to the carrier latest plans, Whether they want to move or not. In many cases, this means higher prices of up to $6 per line.
Some of the affected plans span 10 to 15 years, including Simple Choice, T-Mobile One, One Plus, and the Magenta family, as well as older Sprint plans that were rolled over when T-Mobile and Sprint have merged in 2020. A T-Mobile representative didn’t share which plans it would discontinue, but Mobile Report established Changes spreadsheet Based on its sources.
The change is expected to be implemented starting this week. Exact delivery dates depend on customers’ billing cycles – new plans should appear on their next invoices. Affected subscribers, including some small businesses, were supposed to get the news via text message or through the T-Life app. You can also visit the T-Mobile website Pricing plan migration pagewhich requires you to log into your account to verify the details of your new plan.
Each affected customer will be moved to a “like-for-like” plan with features similar to their current plan. For example, a CNET colleague’s One Plan TE will become a more rewarding experience with appreciation savings. You’ll get unlimited high-speed 5G and 4G LTE data, 60GB of mobile hotspot data, Netflix Standard (with ads), and streaming video in up to 4K UHD. However, Apple TV Plus, which is included for six months through the Apple TV on Us promotion, will instead cost $3 per month.
Screenshots show a CNET colleague’s T-Mobile plan migrating from the retired One Plan TE to the new Experience More with Appreciation Savings plan.
Experience more with Discretionary Savings is a special plan for customers who are rolling over; If he switches to the regular Experience More plan, he will end up paying a higher price. So far, aside from the optional Apple TV fee, it looks like its monthly cost won’t increase with the move.
In addition, customers Online reporting T-Mobile Kickback, which offers a credit if you use less than 2GB of data in a month, has been discontinued along with the plans. Lines currently free from legacy promotions will remain free.
It’s not unusual for companies to take action to wean people off old plans. AT&T added fees To some of its older plans in May, T-Mobile added price hikes March 2025. What’s different here is that T-Mobile takes action directly and automatically, versus encouraging its customers to upgrade.
“Nothing is ever required of the customer, and it will happen,” Alan Sampson, T-Mobile’s chief marketing officer, explained during a press conference before the announcement.
He said older plans will be moved to comparable modern plans in the current suite, which includes Essentials, Essentials Saver, Experience More, Experience Beyond and Better Value. This will offer more features like expanded international roaming, superior 5G speeds, and greater hotspot data than what was available on their old plan.
For customers who see a price increase, “the price they will pay in a large majority of cases will still be less than exactly what that plan sells for today,” Sampson said. “We don’t take you down to the base price level” that a new customer would pay.
If you are moved to a new plan and you are not satisfied with the plan chosen for you, your only option will be to shop for a new T-Mobile plan or find a new provider.
Updating internal systems
At the heart of this step is the need to reduce complexity in the company’s internal systems.
In an internal email sent to employees and obtained by CNET, John Freer, T-Mobile’s chief operating officer, noted that discontinuing the plans results in more than 1,100 old billing codes being erased. “Simplifying the plan mix means more resources and focus on delivering the premium experience we’re known for,” he wrote.
Samson explained that like any software or hardware company, there comes a point when the need to update outweighs the costs of continuing support and testing for backward compatibility.
“A pricing plan is a snapshot of the capacity and capabilities of your network at that moment in time,” Sampson said, referring to the limited network capacity when older plans were active. “Fifteen years ago, you checked the weather and maybe your inventory report and that was that. Today we stream movies in 4K.”
T-Mobile expects that a shift like this, where customers are moved to new plans whether they want it or not, will require additional support that the company is prepared for.
In his memo to employees, Freer acknowledged that “for our front-line teams…while the near future will bring increased customer contact volume, we are confident that this simplification of the plan will make your job easier over time.”
