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When responding to an email, it’s often helpful to include a history of the conversation for context. But Mac users who have updated Microsoft Outlook To the newer version this feature has just been lost. The issue appeared in version 16.110, build 26061317, which was released on June 16.
Before the update, when Outlook for Mac users replied to an email message, they could see the original thread. According to the technology news bulletin RecordAfter the update this is no longer the case. The area that makes up the reply is now left blank, and no longer shows the original email.
A Microsoft representative did not immediately respond to a request for comment.
A so-called supervisor for external Microsoft employees Posted about the problem On Microsoft Learn, Microsoft’s educational platform and official technical documentation. The representative said the only current solution is to revert to version 16.109.3 or earlier. To do this, you must remove the current version of Outlook 16.110 Install a previous version.
“A redirect is just as important as a reply,” one Outlook user wrote on Microsoft Learn. “When you forward a message, we obviously want to forward the message. But when the original message is not included, it defeats the purpose of the forwarding. Yes, this should be fixed as soon as possible.”
Once you have version 16.109.3 or earlier, you must turn off automatic updates so that Outlook does not update to the version with the bug. Go to the Help drop-down menu, click Check for Updates, and then uncheck Keep Microsoft apps updated automatically. Just remember to go back and select the last option once the bug is finally fixed.
If you’re using an employer-managed device, you may have to wait until Microsoft rolls out an official fix. No timetable has been announced.
