Amazon was fined $2.25 million for failing to help victims of identity theft

Federal Trade Commission Amazon fined $2.25 million To resolve allegations that the company failed to assist customers who were victims of identity theft, As I mentioned earlier Bloomberg. in Her complaintThe FTC accuses Amazon of refusing to provide customers with information about purchases made using fraudulent accounts, in violation of the Fair Credit Reporting Act (FCRA).

As alleged in the filing, identity theft victims who contacted Amazon “frequently entered a Kafkaesque sequence” where a support agent would not provide records related to a fraudulent account unless they could name the person who opened it.

In one case, a victim tried to guess the name of the fraudulent account owner more than 30 times, but Amazon allegedly did not remove the victim’s credit card information from the thief’s account. The FTC alleges that Amazon also failed to respond to identity theft victims’ requests for records within the 30 days required by the FCRA.

says an Amazon spokesperson Bloomberg The company “has resolved the matter with the FTC” and “implemented process improvements for customers who believe they may be victims of identity theft.”