Most people are still not happy with the Internet, but it is not bad

the American customer satisfaction index I issued its annual poll, based on more than 25,000 interviews with customers, and revealed our right feeling towards us Internet service providers. Good news for Internet service providers – things are heading. In general, Internet service providers 71 scored on the ACSI scale 100 points-an increase of three points over the past 2023 and the highest degree since ACSI started measuring Internet service providers in 2013. Non-good news? Internet service providers are still at the bottom of the index, just before television services, but below is not popular industries such as airlines, hospitals, American mail service and social media.

If you are digging in the numbers – and we have, given that we integrate them in Our methodology for reviewing Internet service providers – They tell a more accurate story. ACSI broke out for the first time customer satisfaction in fiber and non -fiber categories in 2023, which lasted in 2024. It is not surprising, Internet service providers who provide fiber internet service, which is faster and more consistent than others Types of internet connectionsRegister much higher, and got 76 compared to 68 for non -fiber Internet service providers. However, only half of the American families can reach the fibers, According to the wide range of domain fiber. Although national and regional communications continue to expand their arrival, the width of the fiber was slow and focused in large cities and metro areas.

Internet service provider with the highest customer satisfaction degree AT & T FiberThat was destroyed by the common service, Verizon FyosThat took second place. Centurylink (now bears a mark with the name How many fibers), Border fibers and Google fibers Every equivalent to third place. These results are close The total list of fiber providersAlthough our recommendations differ by a specific location. After all, we reviewed Internet service providers in more than 400 cities in the United States.

CNET found that fiber is more reliable, less likely to be disabled during peak use times, and most importantly, very fast to download and download data. In fact, many national Internet service providers boast now Multiple Giget PlansAnd Ziply fiber has a 50 GB layer. I don’t know that anyone needs to serve so quickly, but it definitely looks great.

Although fiber plans tend to be more expensive than Internet cable serviceThe price gap is closed. Salbary Internet service plans usually begin about $ 25 to $ 30 per month; Fiber plans usually start about $ 50 but can be much more expensive. Note that the fibers generally offer less The cost for each megaph Other types of communication.

Among the service providers, T-Mobile Home Internet and Verizon 5G Home Internet It got the highest locations in the ACSI 2024 rating and recorded much higher than the non -medium internet provider. “The 5G levels were equal to the fibers in some areas,” Forest Morgson, Director of Honorary Research at ACSI said in a press statement. The two companies 5G fixed wireless services He has been constantly arranged between the best services in many hundreds of cities that they also evaluated.

The provider of the lowest ACSI in this year was Move by WindstreamWhich was marked with 56 degrees, a huge decrease by 20 % from last year. It is difficult to know exactly the reason for the existence of such a falling decline, but the ACSI results note that the consent of the call center was the lowest classified space among all Internet service providers, so it is certain that it was understood in the bad arrangement.

We will continue to monitor how ISPS with customers throughout the year, including Owokla results in the second half of 2024and Annual JD Power survey. (OKLA is owned by the mother company itself as CNET, Ziff Davis.)