The VPN provider did not know that its customers had life and cancellation subscriptions

Age means age. Except when not. That was the dilemma of some VPNSecure customers, whose subscriptions were lifted up by their new owners VPN Provided – without informing customers in advance that the subscriptions will end.

Reddit user post A copy of the message They said they received from the new owner of the new VPNSecure. In this letter, the company tells customers that it does not know the age deals when it bought the company in May 2023.

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In its customer email, VPNSECURE select the position regarding age deals. The email said that the owner bought “technology, field and customer database – but not obligations. The former owner did not reveal the sale of thousands of life deals (LTDS) through platforms like Stacksocial.”

According to the email, the company canceled the stimulation of accounts that were sleeping for six months or more, and later canceled all age deals from April 28.

In the email, VPNSecure said that “its resources have been strained by these limited accounts” that “do not provide sustainable income to help us improve the service and maintain it.”

When asked about the number of users who were affected by the cancellation of the subscriptions, VPNSecure did not provide accurate numbers, but they said that “a large amount of users was renewed by offering the discount and we intend to provide the best service that we can, despite all the reaction we face!”

Customers are not happy

Several customers who were ignored have been weighted with angry comments on TrustPilot.

One person wrote, “I bought a subscription for” life “a few years ago,” one person wrote. “Their new owners come and perform everything they claim ignorance. Either they are stupid or they are impossible – they are not sure of what is worse.”

In response to customer reactions, VPNSecure offers new reduced subscriptions to customers who have been canceled for life. They can pay $ 1.87 for a month (instead of $ 9.95), or $ 19 for one year (instead of $ 79.92), or $ 55 for three years (instead of 107.64 dollars). Dealms are available until May 31, according to the e -mail published on Reddit.