Spotify says it works to fix the mistakes that have heard excellent users

Spotify acknowledged a case that caused some of the distinguished subscribers paid in the face of ads when trying to play music. in Publisher x Publishing On Thursday, by the Spotify customer service account, the company said it is looking into the problem and is linked to its website as the problem has been documented by users over the past four weeks.

However, the company explained to Techcrunch that the current issue has a different reason from the previously reported error by users.

He said that a few users were affected by the problem and published its teams. (The X account has not yet been published that the repair was released, as of the time of writing this report, and it still responds to user complaints suggestion Solutions, such as login and return.)

according to User reports on Spotify and elsewhere On the Internet, the excellent users who faced this problem became frustrated because they were paying for an advertising -free experience, but they are still forced to hear the ads. Many said that the proposed solutions, such as logging out, did not succeed.

Reports indicated that the problem affected people via mobile devices, desktop and web.

Some users also male The case was not next to them.

For example, make sure that their payment information was updated before registering a complaint on Spotify. Others demanded the recovery because they were paying for a promoted experience that they did not receive.

The problem in Tier Tier Buggy Premium follows news that Spotify will soon launch new subscription levels, including “Superfan” that will include a deeper catalog for music, video and other fans’ experiences. WMG is a partner in the new voltage.

Spotify competitor YouTube this week I launched a distinctive Lite subscriptionSubmit advertising videos outside the music content. Subscribe to the cost of $ 7.99 per month will not include access to YouTube music or other features such as playing background and downloads.

to update: The company to publish To X at 1:46 pm Easter on Thursday to say that the issues were “clear”.