Microsoft Agent 365 lets businesses manage AI agents like they do people

Microsoft is racing towards Building an AI “customer factory.” It allows companies to create and manage their own AI agents. Although Microsoft was founded on the idea of ​​being a software manufacturer, it is quickly moving into an era where AI agents will increasingly take on more human work. Now, Microsoft is launching Agent 365 as a way for businesses to manage AI agents in the same way they do humans.

“Agents are already changing the way people work, and IDC predicts there will be 1.3 billion agents by 2028,” says Jared Spataro, chief marketing officer for AI at Microsoft. “Agent 365 is the control plane for agents, extending the infrastructure you trust to manage your employees to agents.”

Agent 365 will help companies deploy and orchestrate AI agents securely, ensuring new AI coworkers don’t do anything unexpected. Agent 365 is a framework that contains dashboards to show how AI agents work, with telemetry and alerts. It allows companies to register AI agents in the Microsoft Entra Registry, limit what they have access to, ensure they can integrate with Microsoft 365 applications, and protect against external and internal security threats.

It will also house a broader ecosystem of AI agents from companies like Adobe, Nvidia, ServiceNow, Workday, and more. Dashboards within Agent 365 will allow administrators to see connections between agents, people, and data, as well as monitor how AI agents are behaving in real time.

Microsoft provides Agent 365 through Frontier, the company’s early access program for AI features. This early rollout is designed for IT administrators to test adoption and management scenarios for AI agents.