Meta combines Facebook and Instagram support into one hub

Despite being owned by the same parent company, the user base Facebook and Instagram I couldn’t feel more different. No matter which network you use primarily, you’ll soon get support from the same place, thanks to the new Support Center for both social networks. Declared dead Thursday.

Meta, notorious for burying useful settings and information under a mountain of submenus, is trying to clean up with the new central hub. Meta says the new hub will make it easier to report account issues and find the answers you’re looking for faster, all powered by Meta AI.

The all-new hub is now rolling out globally to Facebook and Instagram on iOS and Android.

Also announced was a new AI Support Assistant, which is being tested for the first time on Facebook and may be introduced to other Meta apps in the future. In case you find out How to mitigate AI in Meta applications Indeed, it will soon be back in your face. However, if your new AI assistant is working as it should, you won’t need to sift through multiple menus to get the support you’re looking for.

Don’t miss any of our unbiased technical content and lab reviews. Add CNET As Google’s preferred source.

Recovering your account should be easier

Meta has updated the account recovery process for users whose accounts were closed by accident or whose accounts were hacked. Meta says you’ll see account recovery options “at appropriate times,” and that Meta will send alerts about risky activity via email and SMS.

Account recovery will be adaptable, with clearer directions and simpler verification, depending on the situation.

Meta says its latest account strengthening measures have increased the relative success rate of recovering compromised accounts by more than 30% in the US and Canada so far this year.

In an effort to be more proactive about account security, users will see suggestions on how to better secure their accounts with security checks.