Massive Verizon outage across US could affect 2 million people (Live updates)


The Verizon icon is on the screen of a cell phone held horizontally.

Joseph Maldonado/CNET

Verizon Experiencing a major outage on Wednesday, with more than… 2 million customers They are reportedly unable to use their devices.

In a comment to CNET, Verizon confirmed the outage, saying: “Verizon’s engineering teams continue to address the outage today. Our teams remain fully deployed and focused on the issue. We understand the impact this will have on your day and remain committed to resolving this issue as quickly as possible.”


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The outage caused phones to malfunction Stuck in SOS mode. Although the outage has slowly begun to resolve, with some users returning to the service on their phones, others are clamoring for it. Downdetector That their phone briefly started working again, but then went back into SOS mode. User reports on Downdetector peaked at just over 180,000.

“I heard people getting service back but couldn’t make any calls or do anything, that’s what happened to me here in Tampa, I went back for 3 minutes and then immediately went back to SOS,” one commenter wrote. (Disclosure: Downdetector is owned by Ziff Davis, the same parent company as CNET.)

A statement on Verizon’s website currently says: “Verizon is aware of an issue affecting wireless voice and data services for some customers. We are working to quickly restore service.”

Other transportation companies such as AT&T and T-Mobile They were quick to mock their competitors while promoting their own services. They’ve taken to X to note that if their customers’ calls aren’t going through, it’s not a problem on their end, but Verizon’s.

Such outages, although rare, can make technology feel outdated Landlines are attractiveEven in the age of smartphones.



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