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EcoFlow is known for Portable power stations and Home battery Backup options, with many of their products earning spots on our best lists. Unfortunately, not every product is successful Ecoflow A. has issued Voluntary recall For approximately 25,030 units of EcoFlow Delta Max 2000 portable power stations (model EFD310) in cooperation with… US Consumer Product Safety Commission (CPSC) due to the risk of fire hazard. This isn’t a power station we’ve tested or recommended in the past, but it is one of the company’s larger capacity models, allowing you to power a wider range of devices.
The good news is that the recall does not require you to return your power plant. The issue can be completely resolved with a firmware update that you can do yourself.
Here’s how to do it.
What’s the problem?
According to the Consumer Product Safety Commission (CPSC), the Delta Max 2000 Power Station may overheat and catch fire, posing a significant burn injury and fire hazard to users and property. EcoFlow received six reports of power plants catching fire, resulting in property damage totaling more than $850,000.
Which portable power stations are affected?
Affected units sold for approximately $1,600 on Costco.com, Amazon.com, and Ecoflow.com from July 2022 through May 2025. The affected model number, EFD310, is printed on the nameplate on the underside of the product. If you are not sure about the model, you can email EcoFlow Customer Service (deltamax2000@ecoflow.com) Provide pictures of the power plant and they will help you confirm. No other models are affected by the recall.
What should you do if you own an EcoFlow Delta Max 2000
If you own an EcoFlow Delta Max 2000 (model EFD310), you must stop using the power plant immediately until the required firmware update is successfully installed. The fix is a simple over-the-air update through the official EcoFlow app, which takes about 5 minutes to complete.
You can connect to the power station in the EcoFlow app to upgrade its firmware.
Follow these steps to update your device:
- Turn off and stop using the Delta Max 2000 (Model EFD310).
- download Official EcoFlow app from App Store or Google Play Store If you haven’t already installed it.
- Open the app, log in or sign up and connect your Delta Max unit using IOT mode or direct connection mode.
- Locate your Delta Max device in the device list and ensure that the serial number displayed in the app matches the number engraved on the product’s baseplate.
- Select the device to open its details page, click the circle icon in the upper-right corner to enter the device settings page and select Firmware upgrade under Other settings.
- Press “Upgrade Firmware Version” and wait until it reaches 100%. Do not use the power station during this time.
- The upgrade succeeds when firmware version 1.6.2.81 appears.
EcoFlow has provided detailed instructions on how to upgrade the firmware. The process should not take more than 5 minutes.
If the application firmware update fails, you will need to contact EcoFlow Customer Support for further assistance. Contact information is provided below. You may be able to ask EcoFlow for a pre-paid return label to send to the power station, and the company will perform the firmware update for you and return the unit.
Contact EcoFlow customers:
Phone (free): 833-424-4137 (9 a.m. to 4 p.m. ET, Monday through Friday)
Email: deltamax2000@ecoflow.com
connected: visit Ecoflow website Click on the “Important Recall Information and Firmware Update” banner.