Burger King is preparing Patti, an AI-powered chatbot to monitor employees

You’ll soon be able to get what you want at some Burger King locations with the help of an AI-powered employee chatbot. The company’s digital director also revealed on Thursday In an interview with The Vergefast food chain adds Patti, Ann Artificial intelligence chatbotwill include headphones worn by some of its employees as part of a pilot trial at 500 locations later this year.

The Patty chatbot will help with work tasks but will also monitor ethics, ensuring employees use phrases like “please” and “thank you” in customer interactions.

“This is meant to be a training tool,” Burger King CDO Thibault Roux told The Verge.

The patty, which should not be confused with the Krabby Patty burger from SpongeBob SquarePants, will also perform tasks such as alerting the inventory management system when an item is out of stock. Patty is part of a larger AI-based system called BK Assistant that will be in all Burger King restaurants by the end of the year.

While Burger King will use artificial intelligence in the headphones, Rowe said it’s not quite ready to use the technology to take orders yet, although other fast food chains have tried. While artificial intelligence seems to take over entire industries and companies Like Taco Bell I’ve found that rolling out AI to hungry customers is much harder than it sounds. An experiment with artificial intelligence ordering from McDonald’s Ended in 2024To no avail.

“Not every guest is ready for that,” Rowe said.