Amazon sends the recovered amounts to customers for some of the old returns

Amazon has exported the recovered amounts of customers who have returned products but have never received their money, in some cases since 2018.

“After a recent internal review, we identified a very small sub -group of revenues that were not resolved because we were unable to verify that the correct element was sent to us,” Al -Amazon said in the customers. Bloomberg. “We could have more clearly notify these clients (and accept) to better understand the situation and help us solve the return. Given the past time, we decided to make mistakes on the customers’ side and complete the amounts of payment for these returns. “

The Amazon had hinted that the recovered amounts were coming during it Latest profit call On May 1. CFO Brian Olsavsky confirmed that the company was one -time fee of $ 1.1 billion, which is partially attributed to “some historical customer returns”, as well as storage stock costs in preparation for the Trump tariff.

There were reports on the late recovered amounts of Amazon clients I respondedand xAnd LinkedIn For more than a week, with one poster claiming to have received nearly $ 1,800 this week for the TV returned to the retail seller in 2018. Others claim To receive money from Amazon without any explanation of the reason, and Some reports Receive the recovered amounts of products that are no longer in the first place.

The company is currently facing a file A possible collective lawsuit lawsuit This claims that he systematically failed to issue the recovered amounts to customers, or reflect the recovered amounts that have been issued. The lawsuit was filed in 2023, but in April, a judge this year The Amazon step rejected To reject it. She is currently waiting for a certificate, and it is a necessary step before other Amazon customers can join the collective action.