Alaska Airlines resuming after their interruption. What to do if you are affected

Alaska Airlines stopped its operations for several hours, late July 20. This was because of that What he calls the company,, “Major interruption in information technology” that affects its operations.

After about 3 hours, flights resumed and The company was published on X“Airlines in Alaska have come to early and resume operations. We are sincerely apologized for inconvenience, and we encourage guests to verify your flight before heading to the airport.”

The delays on flights in Alaska and the horizon at airports at Seattle Takoma International Airport, where about 49 flights were canceled and 43 years were delayed from the transfer of July 21, According to a local report.

In an email to CNET, Alaska AIR provided more details about the reason for the power outage on Sunday. The company said in an e -mail: “I witnessed a critical part of the multi -corner devices in our data centers, which were manufactured by a third party, an unexpected failure.”

“When this happened, it affected many of our main systems that enable us to manage various operations, which necessitates the implementation of a ground station to keep the aircraft in place. The safety of our flights has never been hacked,” said Alaska Air. “We are currently working with our seller to replace devices equipment in the data center.”

The company added that the power outage was not linked to the cybersecurity accident Which affected the airlines in Hawaii in June.

In total, more than 150 trips, including 64 cancellation on Monday. The company said: “Additional airline disturbances are likely to be re -set up the crew and crews throughout our network,” the company said.

What you can do

If you are affected or are still affected by turmoil, you may wonder what to do next.

“We appreciate the patience of our guests, whose travel plans have been disrupted,” the airline said. “We are working to move them to their destinations as quickly as possible. Before heading to the airport, we encourage the publications to verify Journey“

Last year, the rules changed What customers are entitled to cancel or delay flights. Although airlines have tried To decline these rules Under a new presidential administration, they are still in their place.

Those changes to compensation Call Automatic or immediate amounts of canceled or largely late flights without asking clients to jump over excessive hoops to obtain compensation. The recovery determination often depends on whether the cancellation has led to a waiting time of 3 hours or more.

According to the Ministry of Airlines Department of the Ministry of Transport, Alaska Air. Airlines He has some of the most flexible customer policies regarding delay and cancellationand

Alaska customer service line is at 1-800-252-7522. It also offers Web Center for help This includes Chatbot intelligent energy called Ask Alaska.