Airbnb CEO says it is still too early to plan the journey of artificial intelligence

Airbnb says he is used to putting artificial intelligence technology – but not the way consumers initially desires.

Instead of providing tools to help travelers plan or reserve their trips with the help of artificial intelligence agents, Airbnb plans to provide artificial intelligence first to its customer support system. This update will be shown later this summer, the company told the investors during the Q4 2024 profit call on Thursday.

The co -founder and CEO of Airbnb Brian Chesky, Amnesty International can do a “incredible job” for customer service as it can speak in any language and understand thousands of pages of documents. To start, artificial intelligence will work as a customer service agent but its capabilities will expand over time.

While like companies Openaiand GoogleAnd I am free They work on artificial intelligence agents – or AI program that can perform a series of tasks on your behalf – Chesy believes that technology is still very early to use in Airbnb so far. However, he believes that he ultimately, AI will have a “deep impact on travel”, even if nothing changed for the main travel platforms yet.

“This is what I think of artificial intelligence. Chesky said:” I think it’s still really early. “Maybe it looks like … the mid -nineties of the last century of the Internet.”

He pointed out that other companies were working on integration on the planning of the trip, but it is believed that it is too early to plan the journey of artificial intelligence.

“I don’t think he is very ready for peak time,” added the CEO.

With the continued development of artificial intelligence technology, Airbnb will expand the customer service agent who works in the IQ of artificial intelligence to be part of the Airbnb search, and at one time on the road, it will also become a “concrete and livelihood”.

In addition to customer service, the company has reported some small productivity gains from the use of artificial intelligence internally for engineering purposes. But here, too, the CEO advised caution, saying: “I don’t think he is flowing to a basic change in productivity so far.”

Within a few years, these gains can reach a kind of “medium -term” effect, and Chisky, such as a 30 % increase in technology and engineering productivity.

Airbnb has not said whether its use of the Aerobic Organization would affect the number of employees, but the financial director Elie Mertz has hinted towards the greater possible efficiency in the field of customer service, in particular.

“With regard to” 25 and the expectations there, I would like to say, there are gradual opportunities through our changing costs, so areas such as payment processing and customer service opportunities are more efficient and provide some expansion in the margin there, Mertz said to investors.

Airbnb has reported strong profits in the fourth quarter that saw Pop shares by 15 % After overcoming both profits and revenues. The company achieved 2.48 billion dollars in a quarter, higher than $ 2.42 billion, and one arrow’s profits, 73 cents, above 58 cents expected.