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Microsoft CTO Kevin Scott speaks in May 2025.
Speaking Monday night at the Build event, Microsoft CTO Kevin Scott said that one of the difficulties facing new AI tools is “how do we figure out how to make these capabilities more valuable” so people can actually use them.
“Pure human psychology… stifles things,” Scott said.
In other words, people need proof that this new way of doing things is better than the way they are used to. This is especially true when it comes to agentic AI, which he said requires a lot of trust.
“We need to think carefully about what it means to build trustworthy software,” Scott said, adding that only after people trust the software will they hand over control of their devices to an independent assistant.
Finally, he said that creating a tool with AI does not automatically make it useful.
“Just because you’re using AI to create a lot of activity, doesn’t necessarily mean the activity you’re creating is valuable,” he said, referring to the “funny chat app” he created just to annoy his children.
