Flexport launches an artificial intelligence attack in a step inspired by the “Founder’s Status”

Rearcraft and logistics services company Flexport A set of new products and features, many of which use Amnesty International, while the company says it will be the first in a series of semi -annual ads of this type.

If this is similar to Airbnb’s approach to seasonal products, then this was because it was an inspiration for the new Flexport approach.

“Brian Chesky told me to do so,” Felksport, Ryan Petersen, said in an interview, referring to Airbnb CEO. This great speech gave Paul Graham An article on an article onAnd called “the founder’s situation”, I was there on that day, giving some great advice. ”

The next product version will come in “late summer”, according to Flexport.

Petersen Techcrunch told the transition to the rhythm of “version” twice a year offers great benefits. He said: “There is nothing like the strength of the deadline.” The other is more than marketing.

“We have developed a lot of great technology over the years, but it gradually comes out. Petersen told Techcrunch:” There is not much noise, pensing, and an opportunity to tell the story in ways that customers can see what you have done, and what I have built. “

Flexport says it launches more than 20 different products on Monday, many of which are already used internally, all supported by a set of artificial intelligence from Openai, Anthropic, and AWS. The great promotion of products comes when Petersen completed his first full year as Flexport CEO after shooting Dave Clark former executive of Amazon Dave Clark In late 2023 in an attempt to “get a house (Flexport) in order.

Among the new products Flexport Intelligence, which allows companies to obtain information about their shipments using natural language claims. Another, Tower Tower, will be called customers “vision in an actual time and control of the entire logistical network, even in the Flexport shipping”, according to the company.

Previously, these were the things Flexport employees of their customers. It tends to Amnesty International to perform these tasks, and in its essence, it mediated in this relationship is a major change for the company – especially since one of the reasons that Petersen Fire Clark launched is that he felt that the company had reduced the value of customer relationships.

“This is something that we really realize. Petersen said: I am still a great believer in“ people first. ”He said that the new products will offer“ the best in the worlds ”because companies will still have the ability to summon Flexport team – perfectly, someone knows them well – and happens To help if you need or prefer it.

To this end, Petersen said he expects artificial intelligence will help Flexport to develop its ranks, not the workers.

“I think the company – and I think it will be for us – but the company that does the best job in automating this work will not have less workers. You will have more because you will grow very quickly. If you are cheaper than others, you will need more people ever ever To do service, sales, consulting, technology, development, etc. “

Another effort Flexport announced on Monday is the inclusion of sound agents who work from artificial intelligence in some of its workflow tasks.

Petsen emphasized that Flexport is cautiously. Currently, the company tested this with truck drivers and warehouses that use its logistical services platform. AI’s voice agent calls drivers to inform them that there are loads available to be captured in their area and require warehouses to check the basic details such as operating hours.

This helps in these simple conversations, but Flexport is still closing these transactions through the regular workflow on its basic system. He said he was “hesitant” in rushing to include audio agents in other parts of Flexport to improve ability and reliability.

He said: “My standard quality bar to make these things really face customers.” “I think there is a future that the customers are happy to speak to artificial intelligence if it is really good to answer their question.”

This does not mean that Petersen is planning to move slowly with artificial intelligence in general. In fact, he said he loves Flexport’s speed.

“Our teams can look at anywhere for the (customer) pain and find some processes that can be done better through LLM or any other form of machine learning, and only do so. On the next day, it is direct, it is used by thousands From companies without the need to register institutions contracts or begging. “