AI is less trusted than social media and airlines, with Grok coming in last, the survey says

Google Gemini is the most trusted Artificial intelligence platform Among its competitors, but many people still have concerns about this technology, according to Insider. American Customer Satisfaction Index Survey Released Thursday.

In the ACSI results, the AI ​​scored an overall customer satisfaction score of 73 on a scale of 0 to 100, which the authors noted was slightly lower than social media (74), airlines and mortgage lenders, but in line with energy utilities.

Among the five platforms mentioned in the survey, Google Gemini leads with 76, followed by Microsoft Copilot (74), Claude and ChatGPT (both 73), and Your puppy and Confusion (Both 71). Meanwhile, TikTok (77) and YouTube (78) Both scored better than AI platforms.

Gemini is one of the most prolific AI services, accessible via Smart speakers, TVs, Phones and Computerswhile most ChatGPT users access the AI ​​tool via ChatGPT website Or mobile application, and Grok via the social media platform X.

The ACSI survey found that 43% of respondents said decreased human interaction was their main concern, followed by job losses for future generations (37%) and risks to their jobs (31%), based on interviews with 2,711 American adults.

Baby boomers were the most skeptical generation in the survey, with 35% saying they were very concerned about the effects of AI, compared to just 6% who viewed it very favorably.

The disconnect between AI adoption and cognition

While platforms like ChatGPT have up to 1 billion users weeklyHowever, there remains a disconnect between AI adoption and public perception of it, which is driven by concerns about privacy, the spread of misinformation, and job losses.

“Consumers have spent the past decade learning to mistrust how social media platforms handle their data, and the AI ​​privacy findings suggest they are carrying those misgivings forward,” said Forrest Morgeson, assistant professor of marketing at Michigan State University and director of research emeritus at ACSI.

21% reported a “very positive” view of AI, while 21% said they were “very concerned about the consequences.”

These results were consistent with another survey Published by YouGov This week, it found that only 29% believe the positive impacts of AI outweigh the negative impacts, while 36% believe its net impacts are negative.

It’s worth noting that more than half of the people interviewed (56%) had no recent experience with AI, but of the 44% who do, half use AI at least once a day, and usage rose with people earning more than $100,000 per year.

Last month, an NBC poll indicated that artificial intelligence was one of these challenges The least popular things in AmericaBut he was still more popular than the Democratic Party.