Dairy Queen puts an AI-powered chatbot in its drive-thru

Dairy Queen has become the latest fast food chain to rely on artificial intelligence Bring your chatbot to the dozens By driving across the United States and Canada. It aims to help speed up drive-thru service and “encourage customers to add more food to their orders,” according to the British Daily Mail. The Wall Street Journal.

After testing last year, Dairy Queen widely rolled out the technology designed by Presto, an artificial intelligence company that already works with chains like Carl’s Jr. Hardee’s, Taco John’s, and Fazoli’s. In 2023, report from Bloomberg Revealed that presto AI workers may actually be helped to drive a car Based in locations such as the Philippines.

Presto’s chatbot gets commands correctly about 90 percent of the time. the Wall Street Journal Reports. says Kevin Bartman, Executive Vice President of Information Technology at Dairy Queen Magazine That the company tested the AI-powered chatbot on a day when the chain gave away free ice cream cones to customers and that “the bots responded to queues of cars and never got angry.”

Dairy Queen isn’t specifying locations for the new AI-powered drive-thru offerings, but only this version will launch in “select” franchises across the U.S. and Canada.