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Yet Verizon is disruptive and widespread Service outage in JanuaryThe FCC is asking affected customers to report their exposure by March 16.
the FCC investigations.Which began Jan. 28, “calls on interested parties to submit all relevant information regarding the impacts of the outage, particularly on 911 calling and public safety.” As a sister site to CNET Mashable reported (This is stated in the FCC notice), and the outage appears to have prevented emergency calls from connecting.
While Verizon service was down on January 14, the House Energy and Commerce Committee heard testimony about FCC oversight from Chairman Brendan Carr (left) and Commissioners Anna Gomez (center) and Olivia Trusty (right).
On January 14, Verizon’s mobile and broadband networks were offline for at least 10 hours and affected nearly 2 million customers. For many, their phones were only displaying the word “SOS” instead of the regular cellular call bars, Even after the network is back online. So far the company has not released a reason other than a “software issue,” although some telecom experts believe it was a software issue. Bad update That affected the core of Verizon’s 5G SA (standalone) network, based on the characteristics of the outage.
Customers can describe their experiences via email to VerizonOutage2026@fcc.gov Or use The official electronic comment system of the Federal Communications Commission (FCC).. the PDF The Public Notice also includes instructions for filing on paper via USPS mail or hand delivery.
Credits provided, but are they enough?
As compensation, Verizon is offering a $20 credit to affected people, via text messages and notifications in the My Verizon app. $5 credits It is also offered to customers of Visible, a virtual operator owned by Verizon.
At the time, the company said in a statement: “This credit is not intended to make up for what happened. No credit can do that. But it is a way to acknowledge our customers’ time and show that this matters to us.” Based on the angry reports I’ve seen RedditThis special amount is not enough for some people. Some people have been able to, PCMag reported Negotiate balances up to $200But this requires communicating with customer service directly and justifying the legitimate reason for increasing the amount.
Although the FCC investigation appears more concerned with the outage’s impacts on emergency services, it is also asking for comments on how Verizon communicated and responded. Some of the queries in the public notice include: “Was Verizon’s public communication about the outage appropriate, timely, and effective? What was the impact of the outage on businesses and providers of critical services, such as hospitals? What was the impact of the outage on consumers’ ability to contact emergency services and the ability to contact family members and personal activities?”
Unsurprisingly, scammers are running credit phishing scams by sending text messages that appear legitimate but contain phishing links, according to Report at LifeHacker. As always, we encourage you to be vigilant and learn How to tell if links are actually spam.