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Next year, people using ChatGPT can make purchases on the platform through PayPal, which brings in even more What the company calls “tens of millions of traders” To the famous chat program OpenAI.
The deal between PayPal and OpenAI was the first Reported by CNBCwhich said that PayPal will be enabled on ChatGPT sometime in 2026 and that merchants will be able to sell their inventory directly on ChatGPT.
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In a video from PayPal Demonstrating how ChatGPT’s PayPal integration can work, a customer asks the chatbot for advice on running shoes, writing: “Help me buy running shoes for Maya, size 7.5. She loves bold colors and city running. Budget $120.”
The prompt displays a suggestion for Reebok running shoes and buttons to purchase the shoes using PayPal or “pay another way.”
The deal makes PayPal one of the first e-commerce services to integrate with the OpenAI service and the first payment wallet announced for ChatGPT, which About 800 million users weekly. OpenAI recently struck deals with Walmart, Shopify and Etsy also.
PayPal CEO Alex Cress He told CNBC“We have hundreds of millions of loyal PayPal wallet holders who will now be able to click the ‘Buy with PayPal’ button on ChatGPT and have a safe and secure payment experience.”
Adding PayPal to ChatGPT has been a great experience Required feature In the OpenAI Developer Community Forum.
(Disclosure: Ziff Davis, the parent company of CNET, in April filed a lawsuit against OpenAI, alleging that it infringed Ziff Davis’s copyright in training and operating its AI systems..)
How safe are shopping chatbots?
Given the millions of potential shoppers using AI assistants like ChatGPT, the potential for e-commerce to shift from the web to AI platforms is huge. It can allow for purchase recommendations, more in-depth product comparisons, AI tools that are better at remembering customer preferences and smoother checkout processes.
“Fewer abandoned carts, richer customer interactions, and higher consumer expectations for instant, personalized experiences,” said John Paul Cunningham, Google’s chief information security officer. Silverforta Texas-based identity security company.
But Cunningham warned that people who use chatbots to shop could be at risk if they give these tools too many permissions, such as access to their financial data, that are not properly secured on their end.
“Chatbots add another layer of risk: injection attacks that trick them into revealing data or pushing fake product links to phishing sites,” he added.
If a chatbot service is the victim of a data breach, it may expose personal data just like any other online service that has access to that information.
Add to this the emergence of ever-improving AI agents that can make autonomous decisions that are difficult to keep safe.
“We may need to create super-policing AI agents to monitor, control and secure the e-commerce experience in real time, coupled with better identity verification tools to ensure transactions remain linked to verified individuals,” Cunningham said.
The good news is that major merchant service providers, like PayPal, have been dealing with fraud and security risks for decades. PayPal may be better positioned than smaller merchant networks to combat potential fraud on AI platforms.
“Existing platforms like PayPal significantly mitigate the risks of fraud today,” he said. “PayPal certainly has the maturity and funding to secure such a platform.”
However, a payment service provider can only do so much if its AI tools have vulnerabilities beyond its control.
“There may be fundamental flaws in the foundations of AI and how it works, and these may be difficult to fix,” Cunningham said.