Neato’s cloud shuts down, leaving its bots stuck in manual mode

Two years later, US-based Neato Robotics The store will close in 2023its robotic vacuum cleaners have reached the end of the road (or rather, the hallway). Users receive emails informing them that their Neato robovac devices will no longer have access to cloud services, meaning they can no longer be controlled through the MyNeato robotics app.

In an email I received EdgeNeato Robotics explained the decision to users, saying: “Since Neato ceased operations in 2023, Vorwerk has continued to maintain the Neato cloud platform to fulfill its original five-year service promise. However, cybersecurity standards, compliance obligations, and regulations have evolved in ways that make it not possible to operate these legacy systems securely and sustainably.”

The end of cloud support means that Neato’s automated robots will now only operate in manual mode, meaning no longer customizing your routines or controlling your robot from the MyNeato app.

Unfortunately, this doesn’t exactly come as a surprise, since Neto Acquired by Vorwerk In 2017, Announced earlier this month It will phase out cloud services for its Android devices. This comes only two years after that Promised customers It will continue to support the spaces for five years. Edge We’ve reached out to Vorwerk for comment, and we’ll update this article if we hear back.