A new report shows that most people are happy with the internet fiber, but this is why 5G runs their heads

the American customer satisfaction index She released her annual poll, based on more than 27,000 interviews with customers, and revealed the truly feeling of customers Internet service providers. For the first time, we see some service providers other than fiber, such as T-Mobile 5G Home InternetCustomer satisfaction with the fiber commander AT & T. This trend may have a great relationship with the backbone of the deteriorating fiber in the past year, although most people are happier with this service. More about it a little.

Good news for Internet service providers – things are going … a little. In general, the Internet service providers scored 72 on the ACSI scale 100 points-an increase than one point from last year, four points over the past 2023 and the highest degree since ACSI started measuring ISPS in 2013. The 2025 report includes criteria for new industries such as Smart watches. This provides a comprehensive idea of ​​how to compare Internet providers with other industries – and it does not look good. In general, Internet service providers are still at the bottom of the index, before the American Post service and television services, but below are not popular industries such as airlines, energy facilities, food delivery and social media.

Customer satisfaction fiber at a glance

If you are digging in the numbers – and we have, given that we integrate them in Our methodology for reviewing Internet service providers – They tell a more accurate story. ACSI erupted for the first time customer satisfaction in fiber and non -fiber categories in 2023, which continues in 2025. It is not surprising, Internet service providers who provide fiber internet service, which is faster and more consistent than others Types of internet connectionsRegister much higher, scored 75 compared to 70 for non -fiber Internet service providers. However, as of June 2024, only 46 % of families have access to fiber, According to the latest data from the Federal Communications Committee. The fibers have been growing steadily over the past two years. in The latest report published by FCC (PDF), starting from June 2024, more than 73,000 sites in the United States are equipped with fiber at home. While national and regional communications continue to expand their arrival, Fiber has been more focused in large cities and metro regions.

Return to the latest ACSI report: While AT & T Fiber He decreased by three points compared to the previous year, and his plan was not broken for three years, as the Internet service provider with the highest degree of customer satisfaction, and exports a popular service Google fibers and Verizon FyosThe second and third places are linked to 76. These results are close The total list of fiber providersAlthough our recommendations differ by a specific location. After all, we reviewed Internet service providers in more than 400 cities in the United States.

CNET has found that fiber is more reliable, less likely to disorders during peak use times, and most importantly, very fast to download and download data. In fact, many national Internet service providers boast now Multiple Giget PlansAnd Ziply fiber has a 50 GB layer. I don’t know that anyone needs to serve so quickly, but it definitely looks great.

Although fiber plans tend to be more expensive than Internet cable serviceThe price gap is closed. Salbary Internet service plans usually begin about $ 25 to $ 30 per month; Fiber plans usually start about $ 50 but can be much more expensive. Note that the fibers generally offer less The cost per megapixel Other types of communication.

Is the internet fiber still the golden standard for wide range?

Here in CNET, we consider that the fibers are the golden standard for wide range, which provides you with a high -speed and consistent internet. Although the latest data from ACSI indicates that the quality of the fiber may not be satisfactory to customers. Internet customers from home complain of their service at a higher rate, as well as 27 % for fiber customers and 26 % for non -fiber customers. The image above shows that the quality of the Internet fiber has decreased slightly in terms of reliability, the ability to reduce disturbances and interruption of networks and performance during peak interruption – a few of them are what is considered the fiber. Of course, we can attribute these complaints to High costs for the Internet at home. In 2024, customers reported a 63 % payment of their internet service. If the fibers promise to distinguish themselves as the golden standard for wide range, the Internet service providers must reduce costs and improve service quality.

Customer satisfaction other than fiber is heading

There is all this talk about the internet fiber in the world of wide range, but customer satisfaction numbers between non -fiber service providers are heading. This is mostly a popular increase 5G Home Internet. We look at you, T-Mobile. This 5G has scored the highest three points than it was last year, as it was identical to it with AT & T with 78 fibers. Verizon 5G Home Internet Do not sag either, and it comes second. While fiber suppliers generally lead a better result in general, 5G satisfaction degrees are not late. The ACSI report highlights that non -fiber customers are more satisfied with the way their complaints are resolved compared to fiber providers. the 2024 JD Power Survey It also shows that customers choose the Internet 5G for the Internet because of the ability to withstand costs and easy access to it. The two companies 5G fixed wireless services He has been constantly arranged between the best services in many hundreds of cities that they also evaluated. While fiber connections are currently rare throughout the country, 5G becomes an alternative to those who have no access to wired internet. The two companies 5G fixed wireless services He has been constantly arranged between the best services in many hundreds of cities that they also evaluated.

Provider Bright She finally appeared in ACSI numbers for this year. But it was performing at the bottom with the lowest ACSI degree in 2025, which is 53 out of 100. It is difficult to determine the reason for its low temperature, but the ACSI results indicate that the satisfaction of the communication center was the lowest space in all Internet service providers, so it was certainly determined in the poor rank.

Fiber versus internet other than fiber: What are the opinion of users?

The latest ACSI numbers confirm that fiber Internet service providers are generally driving customer satisfaction. However, the image above indicates that the gap between the Wi-Fi experience other than fiber and fiber is narrowed. This can be seen with the last 5G home boom, as service providers like T-Mobile and Verizon have become an attractive option for customers. Moreover, the quality of service between non -fiber service providers has improved last year.

As always, ACSI is not the only criterion for customer satisfaction. We will continue to monitor how ISPS with customers throughout the year, including Owokla results in the second half of 2024 and Annual JD Power survey. (OKLA is owned by the mother company itself as CNET, Ziff Davis.)